What are your delivery fees, and where do you deliver to?

Orders over $175 ship for free, otherwise, there is a $9.99 delivery fee for orders totaling under $175.

We offer delivery to the following zip codes in NYC:

10002, 10003, 10005, 10006, 10007, 10009, 10012, 10013, 10038, 10045, 10271, 10278, 10279, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11120, 11201, 11204, 11205, 11206, 11209, 11211, 11214, 11215, 11217, 11220, 11221, 11222, 11223, 11228, 11231, 11232, 11237, 11238, 11249, 11354, 11355, 11358, 11364, 11365, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11380, 11385, 11386

What time slots can be selected for delivery?

We offer 3 distinct delivery time slots each day, from Monday through Saturday. Our delivery time slots are as follows:

• 7 AM - 10 AM
• 10 AM - 1 PM
• 1 PM - 4 PM

The order cut-off for each delivery window is 3 hours before the start time. In other words, the latest time a person can place an order for the 7 AM, 10 AM, and 1 PM delivery windows are 4 AM, 7 AM, and 10 AM, respectively*. 

*During particularly busy periods, certain delivery windows may be sold out of capacity, so only future (later) delivery time slots would be shown.

Customers can view and place an order for delivery time slots up to 7 days in advance.

Is there a pickup option available?

Picking up orders is completely free and there are no order minimums required. Our pickup location is:

Purvey'd Corp

1948 Troutman Street

Queens, New York 11385

 

Instructions for pick up:

1. Once you arrive at the pickup location, please notify our support team of your arrival by:

• Email: support@purveyd.com
• Call/text: (646) 453-6787

Please let us know:

• Your Order Number
• Where you are parked (DO NOT BLOCK ACTIVE DRIVEWAYS)
• Your vehicle make and color

2. Please wait in your vehicle while we bring your order to you.

3. Once your order arrives please inspect your items for satisfaction. If there are any items that you are not satisfied with, don't hesitate to get in touch with our support team before your departure for an immediate substitution or a return on your order.  

4. Tips are appreciated! 

5. Enjoy your purchase!

 

What time slots are available for pick up?

We offer 18 distinct pickup time slots each day, from Monday through Saturday. Our pickup time slots are as follows:

• 6:00 AM - 6:30 AM
• 6:30 AM - 7:00 AM
• 7:00 AM - 7:30 AM
• 7:30 AM - 8:00 AM
• 8:00 AM - 8:30 AM
• 8:30 AM - 9:00 AM
• 9:00 AM - 9:30 AM
• 9:30 AM - 10:00 AM
• 10:00 AM - 10:30 AM
• 10:30 AM - 11:00 AM
• 11:00 AM - 11:30 AM
• 11:30 AM - 12:00 PM
• 12:00 PM - 12:30 PM
• 12:30 PM - 1:00 PM
• 1:00 PM - 1:30 PM
• 1:30 PM - 2:00 PM
• 2:00 PM - 2:30 PM
• 2:30 PM - 3:00 PM

The order cut-off for each pickup window is 30 minutes before the start time. In other words, the latest time a person can place an order for each pickup window is 30 minutes beforehand*.

*During particularly busy periods, certain pickup windows may be sold out of capacity, so only future (later) pickup time slots would be shown.

Customers can view pickup time slots up to 7 days in advance.

Please pick up within your selected pick-up time slot window. If you are early, you may pick up as soon as you receive your sales order confirmation. If you are late, please notified us and pick up before the close of the business day.

What if I need to reschedule a pickup or delivery?

We understand that things come up. Please contact us ASAP if your plans change so that we may accommodate any adjustments to your delivery/pickup. Orders are allowed to be rescheduled one (1) time before the order cutoff time. You can reschedule any time before 1 PM the business day before the scheduled delivery/pickup date. Next-day delivery and pickups placed after 1 PM cannot be rescheduled. Once approved, the customer will receive a confirmation email from the Purvey’d Support Team of their new pick-up or delivery time slot.

Cancellations made after a reschedule will be subject to a restocking fee of 100% of the cost of the total order.

You can cancel your order or reschedule the time slot by emailing us at support@purveyd.com.

If a delivery or pickup is rescheduled for another day, the pricing of the order will be readjusted based on the new delivery date (please see our pricing and substitutions page for details on our pricing guarantee).

 

What if I missed the delivery window and was unable to receive the order in time?

Delivery - If our driver cannot reach you for your delivery, our customer service agents will attempt to give you a call at the number listed on your order invoice. If we're still unable to reach you, a voicemail will be left and the driver will continue on his/her next delivery. 

In the event of an attempted delivery and we are forced to return the order to our facilities, a restocking fee of 100% of your total order will be charged to your original form of payment.

You may avoid this restocking fee if you quickly give us a call back after receiving the attempted delivery voicemail and the driver is still close enough to make a reattempt for delivery.

If the driver has already made it too far and you would like to pick it up from the warehouse instead, please give us a call to make the change. You may avoid a restocking fee, as long as your order is picked up by the end of the same business day (3 PM). 

Pick Up - Any pickup order that isn’t picked up by the end of the business day (3 PM) of the selected pickup date will result in a restocking fee of 100% of your total order charged to the original form of payment. You may avoid this restocking fee if you give us a call to reschedule your pickup no later than the end of the same business day (3 PM). 

 

The perishable agricultural commodities listed on this invoice are sold subject to the statutory trust authorities by section 5(c) of the Perishable Agricultural Commodities Act, 1930(7USC499(e)(c)). The seller of these commodities retains a trust claim over these commodities, all inventories of food or other products derived from these commodities, and any receivables or proceeds from the sale of these commodities until full payment is received. In the event of the enforcement of our trust claim, we will seek to recover attorney's fees and the cost of recovery.