What are your delivery fees, and where do you deliver to?
Orders over $120 ship for free, otherwise, there is a $9.99 delivery fee for orders totaling under $120.
We offer delivery to the following zip codes in NYC:
10002, 10003, 10005, 10006, 10007, 10009, 10012, 10013, 10014, 10038, 10045, 10271, 10278, 10279, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11120, 11201, 11204, 11205, 11206, 11209, 11211, 11214, 11215, 11217, 11219, 11220, 11221, 11222, 11223, 11228, 11231, 11232, 11237, 11238, 11354, 11355, 11358, 11364, 11365, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11380, 11385, 11386, 11425
What time slots can be selected for delivery?
We offer 3 distinct delivery time slots each day, from Monday through Saturday. Our delivery time slots are as follows:
- 7AM - 10AM
- 10AM - 1PM
- 1PM - 4PM
The order cutoff for each delivery window is 3 hours before the start time. In other words, the latest time a person can place an order for the 7AM, 10AM, and 1PM delivery windows are 4AM, 7AM, and 10AM, respectively*.
*During particularly busy time periods, certain delivery windows may be sold out of capacity, so only future (later) delivery time slots would be shown.
Customers are able to view and place an order for delivery time slots up to 7 days in advance.
Is there a pick up option available?
Picking up orders are completely free and there are no order minimums required. Our pickup location is:
19-48 Troutman Street
Queens, New York 11385
Cash payment is encouraged. Enjoy a 5% discount off your final bill if you pay in cash at the time of pick up.
Instructions for pick up:
1. Once you arrive at the pickup location, please notify our support team:
- Email: firstname.lastname@example.org
- Call/text: (646) 453-6787
Please let us know:
- Your Order Number
- Where you are parked (DO NOT BLOCK ACTIVE DRIVEWAYS)
- Your vehicle make and color
2. If you are paying cash, please let us know so that we can apply the 5% discount and confirm your new total. Please have it ready for our representative to collect. Please let us know if you need any change so that we can send it with our representative.
3. Please wait in your vehicle while we bring your order to you.
4. Once your order arrives please inspect your items for satisfaction. If there are any items that you are not satisfied with, please contact our support team prior to your departure for an immediate substitution or a return on your order.
5. Please give the cash total to our representative. Tips are appreciated!
6. Enjoy your purchase!
What time slots are available for pick up?
We offer 18 distinct pick up time slots each day, from Monday through Saturday. Our pick up time slots are as follows:
- 6:00 AM - 6:30 AM
- 6:30 AM - 7:00 AM
- 7:00 AM - 7:30 AM
- 7:30 AM - 8:00 AM
- 8:00 AM - 8:30 AM
- 8:30 AM - 9:00 AM
- 9:00 AM - 9:30 AM
- 9:30 AM - 10:00 AM
- 10:00 AM - 10:30 AM
- 10:30 AM - 11:00 AM
- 11:00 AM - 11:30 AM
- 11:30 AM - 12:00 PM
- 12:00 PM - 12:30 PM
- 12:30 PM - 1:00 PM
- 1:00 PM - 1:30 PM
- 1:30 PM - 2:00 PM
- 2:00 PM - 2:30 PM
- 2:30 PM - 3:00 PM
The order cutoff for each pick up window is 30 minutes before the start time. In other words, the latest time a person can place an order for each pickup window is 30 minutes beforehand*.
*During particularly busy time periods, certain pick up windows may be sold out of capacity, so only future (later) pick up time slots would be shown.
Customers are able to view pick up time slots up to 7 days in advance.
Please pick up within your selected pick up time slot window. If you are early, you may pick up as soon as you receive your sales order confirmation. If you are late, please pick up before the close of the business day that you have selected your pick up.
What if I need to reschedule a pick up or delivery?
We understand that things come up. Please contact us ASAP if your plans change so that we may accommodate any adjustments to your delivery/pick up. If you receive an email confirmation of your shipment for delivery, you can no longer cancel or adjust your order.
If a delivery or pick up is rescheduled for another day, the pricing of the order will be readjusted based on the new delivery date (please see our pricing and substitutions page for details on our pricing guarantee).
What if I missed the delivery window and was unable to receive the order in time?
Delivery - In the event that our driver cannot reach you for your delivery, our customer service agents will attempt to give you a call at the number listed on your order invoice. If we're still unable to reach you, a voicemail will be left and the driver will continue onto his/her next delivery.
In the event of an attempted delivery and we are forced to return the order to our facilities, a restocking fee of 20% of your total order will be charged to your original form of payment.
You may avoid this restocking fee if you quickly give us a call back after receiving the attempted delivery voicemail and the driver is still close enough to make a reattempt for delivery.
If the driver has already made it too far and you would like to pick up from the warehouse instead, please give us a call to make the change. You may avoid a restocking fee, as long as your order is picked up by the end of the next business day (3PM).
Pick Up - Any pick up order that isn’t picked up by the end of business day (3PM) of the selected pick up date will result in a restocking fee of 20% of your total order charged to the original form of payment. You may avoid this restocking fee if you give us a call to reschedule your pick up no later than the end of the next business day (3PM).