Returns & Refunds
Since we are dealing with perishables, time is always of the essence.
- Please inspect products for quality and quantity upon delivery.
- Please return any unwanted items to the driver at the time of delivery.
- Once the return items have reached our facility, we will examine the items. The product must be in the same condition that you received it - unused, and in its original packaging in order to qualify for a full refund. Purvey’d reserve the right to apply a restocking fee of 100% of the item price if the item is not in its original condition.
- Any approved refunds will be issued via your original form of payment before the end of the next business day. Please refer to your bank’s processing times.
*Preorder Items can only be returned to our driver immediately upon delivery.
If you've missed the driver, please contact us at support@purveyd.com within 24 hours of your delivery.
Claims
Any claims for damages and product issues MUST be made within 24 hours upon receipt of merchandise. Claims or returns after 24 hours of delivery will be honored only at the sole discretion of the Purvey’d support team.
Please inspect your order upon receipt. If the item is defective, damaged, or not the item you ordered, please contact us at support@purveyd.com as soon as possible.
Any pricing adjustments made must be approved via e-mail; otherwise, changes will not be accepted.
Exchanges
Exchanges for an identical item during pick up can be immediately accommodated, pending availability of that item.
Exchanges on deliveries cannot be accommodated and should be treated as a return. Please contact us within 24 hours of your delivery at support@purveyd.com.
The fastest way to ensure you get what you want is to return the unwanted item, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation/Reschedule
Please note that once you placed an order with us, we have reserved the time and product in our schedule exclusively for your order. Cancellations made less than 1 business day before the scheduled delivery/pickup date will be subject to a restocking fee of 100% of the cost of the total order.
To avoid the restocking fee, please provide cancellation notice at least 1 business day prior to the scheduled delivery/pickup date.
Orders are allowed to be rescheduled one (1) time. Once approved, the customer will receive a confirmation email from the Purvey’d Support Team of their new pick-up or delivery time slot.
Cancellations made after a reschedule will be subject to a restocking fee of 100% of the cost of the total order.
You can cancel your order or reschedule the time slot by emailing us at support@purveyd.com.
No call/no-shows for an order will be considered a canceled order and will be subject to a restocking fee of 100% of the cost of the total order.
Perishable Agricultural Commodities Act (PACA)
The perishable agricultural commodities listed on this invoice are sold subject to the statutory trust authorities by section 5(c) of the Perishable agricultural Commodities Act, 1930(7USC499(e)(c)). The seller of these commodities retains a trust claim over these commodities, all inventories of food or other products derived from these commodities, and any receivables or proceeds from the sale of these commodities until full payment is received. In the event of the enforcement of our trust claim, we will seek to recover attorney's fees and the cost of recovery.
