Frequently Asked Questions
Check most frequently asked questions here. If you still need help, please contact us at email@example.com
Our commitment to freshness means we have high inventory turnover. We receive tons of new replenishment items daily. Pricing is updated constantly to ensure that we are competitive and current with the market.
We will guarantee pricing 24 hours prior to your delivery or pick up date.
If you place an order on Monday for delivery or pick up on Friday, we will confirm your order with pricing adjustments on Thursday. A sales confirmation email will be sent to you with updated price and quantities once your order is ready for pick up or dispatched for delivery.
In the event that your item is out of stock, we will substitute with an equal or greater value item. We may reach out to you if we have questions. If you have any special requests in regards to substitutions, please list them on your order in the "Notes for the seller" section. All items and quantities that are updated will be reflected in your final sales confirmation.
Items with an Asterisk*
Items with an asterisk* are available 1 business day after order placement Monday - Friday and pending availability on Saturdays.
Who Qualifies for Wholesale Pricing?
Does your average order total meet or exceed $400 per order? Does your company buy or sell more than 2,000 pounds of fresh or frozen fruits and vegetables in any given day? Do you have a PACA license number? (Please refer to .
If you have answered yes to these questions and have a PACA license, you are qualify for our wholesale pricing!
Please sign up for an account here:
INSERT LINK TO CREDIT APP AND PERSONAL GUARANTEE
With a wholesale account, you can enjoy the same fresh items at further reduced pricing and credit terms.
What are your delivery fees and where do you deliver to?
Orders over $120 ship for free. Otherwise, there is a $9.99 delivery fee for orders totaling under $120.
We offer delivery to the following zip codes in NYC:
10002, 10003, 10005, 10006, 10007, 10009, 10012, 10013, 10014, 10038, 10045, 10271, 10278, 10279, 10280, 10281, 10282, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11120, 11201, 11204, 11205, 11206, 11209, 11211, 11214, 11215, 11217, 11219, 11220, 11221, 11222, 11223, 11228, 11231, 11232, 11237, 11238, 11354, 11355, 11358, 11364, 11365, 11367, 11368, 11369, 11370, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11380, 11385, 11386, 11425
What time slots can be selected for delivery?
We offer 3 distinct delivery time slots each day, from Monday through Saturday. Our delivery time slots are as follows:
- 7AM - 10AM
- 10AM - 1PM
- 1PM - 4PM
The order cutoff for each delivery window is 3 hours before the start time. In other words, the latest time a person can order for the 7AM, 10AM, and 1PM delivery windows are 4AM, 7AM, and 10AM, respectively*.
*During particularly busy time periods, certain delivery windows may be sold out of capacity, so only future (later) delivery time slots would be shown.
Customers are able to view and place an order for delivery time slots up to 7 days in advance.
Is there a pick up option available?
Picking up orders are completely free and there are no order minimums required. Our pickup location is:
19-48 Troutman Street
Queens, New York 11385
Cash payment is encouraged. Enjoy a 5% discount off your final bill if you pay in cash at the time of pick up.
Instructions for pick up:
1. Once you arrive at the pick up location, please notify our support team:
- Email: firstname.lastname@example.org
- Call/text: (646)-453-6787
Pleases let us know:
- Your Order Number
- Where you are parked (DO NOT BLOCK ACTIVE DRIVEWAYS)
- Your vehicle make and color
2. If you are paying cash, please let us know so that we can apply the 5% discount and confirm your new order total. Please have it ready for our representative to collect. Please let us know if you need any change so that we can send it with our representative.
3. Please wait in your vehicle while we bring your order to you.
4. Once your order arrives, please inspect your items for satisfaction. If there are any items that you are not satisfied with, please contact our support team previous to your departure for an immediate substitution or a return on your order.
5. Please give the cash total to our representative. Tips are appreciated!
6. Enjoy your purchase!
What time slots are available for pick up?
We offer 18 distinct pick up time slots each day, from Monday through Saturday. Our pick up time slots are as follows:
- 6:00 AM - 6:30 AM
- 6:30 AM - 7:00 AM
- 7:00 AM - 7:30 AM
- 7:30 AM - 8:00 AM
- 8:00 AM - 8:30 AM
- 8:30 AM - 9:00 AM
- 9:00 AM - 9:30 AM
- 9:30 AM - 10:00 AM
- 10:00 AM - 10:30 AM
- 10:30 AM - 11:00 AM
- 11:00 AM - 11:30 AM
- 11:30 AM - 12:00 PM
- 12:00 PM - 12:30 PM
- 12:30 PM - 1:00 PM
- 1:00 PM - 1:30 PM
- 1:30 PM - 2:00 PM
- 2:00 PM - 2:30 PM
- 2:30 PM - 3:00 PM
The order cutoff for each pick up window is 30 minutes before the start time. In other words, the latest time a person can order for each pickup window is 30 minutes beforehand*.
*During particularly busy time periods, certain pick up windows may be sold out of capacity, so only future (later) pick up time slots would be shown.
Customers are able to view pick up time slots up to 7 days in advance.
Please pick up within your selected pick up time slot window. If you are early, you may pick up as soon as you receive your sales order confirmation. If you are late, please pick up before the close of business for the day that you have selected your pick up.
What if I need to reschedule a pick up or delivery?
We understand that things come up. Please contact us ASAP if your plans change so that we may accommodate any adjustments to your delivery/pick up. If you receive an email confirmation of your shipment for delivery, you can no longer cancel or adjust your order.
If a delivery or pick up is rescheduled for another day, the pricing of the order will be readjusted based on the new delivery date (please see our Pricing & Substitutions page for details on our pricing guarantee).
What if I missed the delivery window and was unable to receive the order in time?
In the event that our driver cannot reach you for your delivery, our customer service agents will attempt to give you a call at the number listed on your order invoice. If we're still unable to reach you, a voicemail will be left and the driver will continue onto his/her next delivery.
In the event of an attempted delivery and we are forced to return the order to our facilities, a restocking fee of 20% of your total order will be charged to your original form of payment.
You may avoid this restocking fee by quickly give us a call back after receiving the attempted delivery voicemail and the driver is still close enough to make a reattempt for delivery.
If the driver has already made it too far and you would like to pick up the order from the warehouse instead; please give us a call to make the arrangement. You may avoid a restocking fee, as long as your order is pick up by the end of the next business day (3PM).
Any pick up order that is not pick up by the end of business day (3PM) on the pick up date will result in a restocking fee of 20% of your total order charged to the original form of payment. You may avoid this restocking fee if you give us a call to reschedule your pick up no later than the end of the next business day (3PM).
Returns & Refunds
Since we are dealing with perishables, time is always of the essence.
1. Inspect items for quality and quantity upon delivery
2. Return any unwanted items to our driver
3. Once the items have reached our facility, we will examine the items
*The items must be in the same condition that you received it, unused, and in its original packaging.
**If you've missed the driver, please contact us at email@example.com within 24 hours of your delivery. We will arrange for a pick up of the items as soon as possible. Please keep the items refrigerated, any items that have not been refrigerated cannot be returned.
Any approved refunds will be automatically processed via your original payment method. Please refer to your bank's processing times.
Any claims for damages and product issues MUST be made within 24 hours upon receipt of merchandise.
Please inspect your order upon receipt. If the item is defective, damaged or if you receive the wrong item, please contact us at firstname.lastname@example.org as soon as possible.
Any adjustments made must approved via e-mail, otherwise, changes will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The perishable agricultural commodities listed on this invoice are sold subject to the statutory trust authorities by section 5(c) of the Perishable agricultural Commodities Act, 1930(7USC499(e)(c)). The seller of these commodities retains a trust claim over these commodities, all inventories of food or other products derived from these commodities, and any receivables or proceeds from the sale of these commodities until full payment is received. In the event of the enforcement of our trust claim, we will seek to recover attorney's fees and the cost of recovery.
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will enjoy a $25 discount with minimum purchase of $120. In return, you will also get a $25 coupon towards your next purchase of $120 and above for helping us spread the word.
For more information, please refer to our referral program terms & conditions.
We have created a rewards program for our loyal customer.
Ways to Earn
- 5 points for every $1 spent
- 100 points for signing up for our rewards program
- 100 points for following us on Instagram
Ways to Redeem
- Every 500 points can be redeem for a $5 off coupon